HMRC has published the results of its 2025 Individuals Customer Experience and Perceptions Survey, which captures feedback from individual customers on their interactions with the tax authority. The survey examines satisfaction levels, perceptions of service quality, and overall customer experience across HMRC’s various services and channels. The findings provide insight into how individual taxpayers and those using HMRC services view the department’s performance and identify areas for potential service improvements.
Source: HMRC (GOV.UK) – Read the original