HMRC Releases 2025 Customer Experience Survey Findings for Individual Taxpayers

HMRC has published the results of its 2025 Individuals Customer Experience and Perceptions Survey, which captures feedback from individual customers on their interactions with the tax authority. The survey examines satisfaction levels, perceptions of service quality, and overall customer experience across HMRC’s various services and channels. The findings provide insight into how individual taxpayers and those using HMRC services view the department’s performance and identify areas for potential service improvements.

Source: HMRC (GOV.UK) – Read the original

Cash ISA Annual Subscription Limit Reduced Under New Regulations

The government has implemented changes to Individual Savings Account regulations that lower the maximum amount individuals can pay into cash ISAs each year. This modification to ISA rules affects how much money UK savers can contribute to these tax-advantaged accounts annually. The policy adjustment alters the previous subscription ceiling that applied to cash ISA products.

Source: HMRC (GOV.UK) – Read the original

UK regional trade in goods statistics for Q2 2026 now published with regional breakdown

HMRC has released accredited official statistics for the second quarter of 2026 showing UK overseas trade in goods data disaggregated by region. The release provides detailed trade figures for nine English Government Regions plus Scotland, Wales, and Northern Ireland separately. This quarterly publication allows traders and logistics professionals to analyse trade patterns and volumes at a regional level across the UK.

Source: HMRC (GOV.UK) – Read the original

Haiti Sanctions Regulations Updated to Reflect UN Security Council Resolution 2752

The UK has amended the Haiti (Sanctions) Regulations 2022 through a correction slip to comply with UN Security Council Resolution 2752, which was adopted on 18 October 2024. The changes, made under the Sanctions and Anti-Money Laundering Act 2018, ensure that UK sanctions measures align with the latest UN obligations regarding Haiti. Businesses and organisations involved in trade with Haiti or handling assets subject to UK sanctions must review the updated regulations to maintain compliance.

Source: legislation.gov.uk – Read the original

Care and Support Charging and Resource Assessment Regulations Updated in 2026

The Care and Support (Charging and Assessment of Resources) (Amendment) (No. 2) Regulations 2026 modifies the existing 2014 Regulations that govern how local authorities calculate charges for adult social care services and assess individuals’ financial resources. These changes affect the framework determining eligibility thresholds and cost contributions for care and support provision across England. The amendments form part of the regulatory updates to the care charging regime.

Source: legislation.gov.uk – Read the original

COTAX Manual: HMRC guidance on company taxation procedures including appeals, enquiries, payments and penalties

HMRC has published the COTAX Manual, which provides comprehensive guidance covering all key aspects of company taxation administration. The manual details procedures for handling tax appeals, conducting enquiries into company tax affairs, processing payments, and administering penalties. This reference resource is designed to help businesses and tax professionals understand HMRC’s approach to company tax compliance and dispute resolution.

Source: HMRC (GOV.UK) – Read the original

CIL Appeal Decision on Two-Flat Conversion to Dwelling with Extensions Determined

A Community Infrastructure Levy appeal (1894920) has been decided regarding the conversion of two flats into a single dwellinghouse, incorporating a rear extension to the main roof and single storey side/rear extension, along with refurbishment work and rear elevation fenestration modifications. The decision, issued on 20 August 2026, addresses the CIL liability assessment for this residential conversion and extension project. This determination will affect how CIL charges are applied to similar residential conversion and extension schemes in the future.

Source: HMRC (GOV.UK) – Read the original

Lifetime ISA Manager Application Service Status and Availability Updates

HMRC has published guidance enabling users to check the current availability of the Lifetime ISA manager application and identify any service disruptions or technical issues. The resource provides real-time information about the platform’s operational status, helping customers and providers monitor access to the service and plan their activities accordingly.

Source: HMRC (GOV.UK) – Read the original

HMRC Guidance on VAT Treatment of Welfare Supplies and Services

HMRC has published guidance clarifying how VAT applies to welfare-related supplies and services. The guidance should be used alongside Notice 701/2 Welfare, which contains detailed rules on VAT exemptions and reliefs for welfare goods and services provided by eligible organizations. Businesses and charities involved in welfare provision should refer to these materials to understand their VAT obligations and potential exemptions.

Source: HMRC (GOV.UK) – Read the original

HMRC releases guidance on taxation of insurance policyholders for individuals, companies and trustees

HMRC has published the Insurance Policyholder Taxation Manual, which sets out the tax treatment of insurance contracts for individual policyholders, corporate entities and trustees. The manual covers both the charges and available reliefs applicable to these three categories of policyholder under UK tax law. This guidance clarifies the tax obligations and allowances for those holding insurance policies with insurance companies.

Source: HMRC (GOV.UK) – Read the original